Shotko vs Usersnap
Shotko
shotko.comUsersnap
usersnap.comSide by side
| Figure | Shotko | Usersnap |
|---|---|---|
| Price from | Free | €49/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 5 |
| Spec score · Screenshot Annotation Software | 7.9 (#42) | 8.6 (#4) |
| Browser extension | Yes | The browser extension captures screenshots and submits feedback without requiring a widget on the target site, and supports Chrome and Firefox. |
| Free plan | Yes | No |
| Headquarters | Pennsylvania, United States | Linz, Austria |
| Security | The privacy policy lists HTTPS, file type validation, upload-directory access controls, and rate limiting as security measures, and says absolute security cannot be guaranteed. | Usersnap says its platform is hosted in European AWS data centers, including EU-central-1 in Frankfurt, and names SOC 1, SOC 2, and ISO 27001 certifications for those centers. |
Plans
Usersnap
- Starter€49 a month
- Growth€129 a month
- Professional€219 a month
- Premium€459 a month
- EnterprisePriced on request
In their own words
Usersnap
Usersnap is a product evidence platform that gathers customer signals for product decisions. Users can annotate screenshots and record screen video with audio to explain issues. Feedback collection includes CSAT, NPS, polls, and thumbs-up/down surveys, with conditional questions and targeted audiences. AI tools summarize feedback, identify urgent issues and frequently requested topics, and suggest replies. Integrations include Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk. Two-way status synchronization is available for Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear. A Chrome and Firefox extension captures screenshots without a widget on the target site. iOS and Android SDKs support forms and surveys, but not screen capture or annotation. The cloud service runs in European AWS data centers and names SOC 1, SOC 2, and ISO 27001 certifications for those centers. Plans start at $49 a month, billed €49 /month.