SightCall Remote Visual Support vs Surfly
SightCall Remote Visual Support
sightcall.com
Surfly
surfly.comSide by side
| Figure | SightCall Remote Visual Support | Surfly |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Video Customer Support Software | 8.4 (#6) | 8.2 (#10) |
| Compliance | SightCall states alignment with GDPR and CCPA and SOC 2 Type II audited controls; its pricing page also lists SOC 3, CSA STAR Level 1 and HIPAA compliance. | Surfly describes itself as AICPA SOC compliant, ISO/IEC 27001 certified, and HIPAA compliant. |
| Founded | 2008 | 2012 |
| Integrations | Official integrations include Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, SAP Field Service Management, Genesys, NICE, Microsoft Teams, Outlook and RealWear devices. | Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, along with JavaScript and REST APIs. |
| What it does | SightCall Remote Visual Support connects customers, technicians and experts through live video, AR and real-time collaboration for remote troubleshooting. | Surfly adds universal co-browsing and collaborative features to websites, platforms, and apps. |
Plans
SightCall Remote Visual Support
- SightCall InsightsPriced on request
- SightCall Remote Visual SupportPriced on request
- SightCall Xpert KnowledgePriced on request
- SightCall Xpert Knowledge StandalonePriced on request
In their own words
SightCall Remote Visual Support
SightCall Remote Visual Support has no write-up on Specifiction yet; its figures are above.
Surfly
Surfly adds real-time co-browsing to websites, platforms, and apps, letting participants collaborate in a shared web session. Participants join through a browser without installing plugins or downloading software. The collaboration tools include video calls, e-signatures, annotations, control switching, and masking for fields or page elements. Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, plus JavaScript and REST APIs, an embed API, and webhooks. Deployment options include public cloud, private cloud, and on-premise, with on-premise sessions running on the customer's infrastructure. Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. It describes itself as AICPA SOC compliant, ISO/IEC 27001 certified, and HIPAA compliant. A free plan allows five sessions per month; paid plans have unlimited sessions. A 14-day trial is available, but starting it involves a demo and help from Surfly's team. Social media sites including Twitter, Facebook, Instagram, and YouTube are restricted on the free plan and trial.