SightCall Remote Visual Support vs Zoho Assist
SightCall Remote Visual Support
sightcall.com
Zoho Assist
zoho.comSide by side
| Figure | SightCall Remote Visual Support | Zoho Assist |
|---|---|---|
| Price from | — | $10/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 13 |
| Spec score · Video Customer Support Software | 8.4 (#6) | 8.3 (#7) |
| Founded | 2008 | 1996 |
| Integrations | Official integrations include Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, SAP Field Service Management, Genesys, NICE, Microsoft Teams, Outlook and RealWear devices. | Integrations include Zoho ecosystem tools, popular third-party tools, and Zendesk. |
Plans
SightCall Remote Visual Support
- SightCall InsightsPriced on request
- SightCall Remote Visual SupportPriced on request
- SightCall Xpert KnowledgePriced on request
- SightCall Xpert Knowledge StandalonePriced on request
Zoho Assist
- FreeFree
- Remote Support - Standard$10 a month
- Remote Support - ProfessionalPrice not published
- Remote Support - EnterprisePrice not published
- Unattended Access - StandardPrice not published
- Unattended Access - ProfessionalPrice not published
- Free EditionFree
- Remote Support EnterprisePrice not published
- Remote Support ProfessionalPrice not published
- Remote Support StandardPrice not published
In their own words
SightCall Remote Visual Support
SightCall Remote Visual Support has no write-up on Specifiction yet; its figures are above.
Zoho Assist
Zoho Assist is remote support software for attended and on-demand sessions, as well as unattended access. It runs on Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Support tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfer, and diagnostics. Technicians can initiate on-demand sessions without installing software, and sessions do not require prior downloads. Remote camera sharing offers guidance through smartphone cameras or smartglasses; browser cobrowse supports live guidance with field highlighting and sensitive-data masking, without downloads or plugins. File transfer and session recording are supported. Zoho Assist lists TLS 1.2 and AES 256-bit encryption and recurring security audits. The free plan covers one technician and five devices. Remote Support Standard is $10 a month, billed annually, for two concurrent sessions per technician. Plans can be changed or canceled at any time. Enterprise Support includes 24/7 assistance by live chat or email.