SimpleHelp vs Splashtop

SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks. Technicians can begin on-demand support sessions without installing software first on a user’s device, and WebTech lets them manage a queue and start sessions in a browser. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. Device monitoring provides real-time status, custom alerts and actions across managed devices. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS; the Web API exposes session and server data for integration. SimpleHelp lists end-to-end encryption and controls including IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrently active sessions rather than technician accounts or devices. There is no free plan; the pricing note lists a 30-day trial and a starting price from $270. Standard and Business licences include one year of updates and email support.

Splashtop provides remote access to computers and mobile devices across Windows, macOS, Linux, Chromebook, iOS, and Android. Access is available from any device, with both cloud and selected self-hosted options. Listed capabilities include file transfer, session recording, managed devices, and mobile apps. Security controls include 2FA, endpoint MFA, audit logging, and end-to-end encryption; the company also cites SOC 2, SOC 3, ISO/IEC 27001, and GDPR. Pro includes role and access management, up to 10 computers per license, and up to three users connecting to one computer. Performance adds 4:4:4 color accuracy, 240 FPS capability, high-fidelity audio, remote stylus and Wacom Bridge support, and USB passthrough. Enterprise lists SSO, granular controls, scheduled access, SIEM logging, IP whitelisting, APIs, and cloud recording. Solo costs $6 a month billed annually at 72 USD for one user and up to two computers. Pro is $8.25 a month per user billed annually at 99 USD; Performance is $13 a month per user billed annually at 149 USD. Free trials are listed.