SimpleX vs UrbanPiper
SimpleX
simplexsuite.com
UrbanPiper
urbanpiper.comSide by side
| Figure | SimpleX | UrbanPiper |
|---|---|---|
| Price from | — | £79/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Restaurant Order Management Software | 7.6 (#7) | 7.8 (#3) |
| Spec score · Restaurant Online Ordering Software | 8.0 (#46) | 8.5 (#21) |
| Integrations | The order management page names Foodpanda, Uber Eats, QuickBooks, Mailchimp, Toast, Square and Clover as supported integrations. | UrbanPiper lists POS systems, fulfillment services, delivery platforms, and online ordering integrations, including Deliveroo, DoorDash, and Careem. |
| Security | The order management page says customer data is stored securely, PCI compliance is supported, and two-factor authentication protects against unauthorized access. | UrbanPiper says it is SOC 2 Type 2 certified and cites existing ISO and GDPR compliance. |
| Support | Every customer receives guided onboarding and ongoing support across their operating regions. | The company lists support by email and WhatsApp and describes support teams across multiple regions. |
Plans
In their own words
UrbanPiper
UrbanPiper connects restaurants’ existing POS systems with ordering channels and delivery platforms so orders can be managed in one place. Its web-based Hub includes order management, menu and stock tools, store controls, analytics, reporting, payment reconciliation, and multi-store control; it can be added to an existing POS without additional hardware. Orderline AI answers customer calls, takes orders, handles reservations and questions, then sends orders to the POS. Meraki provides branded online ordering websites and apps connected to a restaurant’s POS, with no aggregator commission on direct orders. The company lists more than 250 POS and delivery platform integrations, including Deliveroo, DoorDash, and Careem. UrbanPiper says restaurants typically go live within 7–14 working days, depending on POS and delivery-platform count. Hub is listed at £79 a month, with unlimited orders and no per-order charges, setup fee, or additional costs. Pricing may depend on scale, order volumes, locations, integrations, and products; a free trial is available.