SingleComm Workforce vs TCN Workforce Management
SingleComm Workforce
singlecomm.comTCN Workforce Management
tcn.comSide by side
| Figure | SingleComm Workforce | TCN Workforce Management |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Customer Service Workforce Management Software | 7.9 (#6) | 6.8 (#16) |
| Spec score · Contact Center Workforce Management Software | 7.9 (#14) | 6.8 (#28) |
| Compliance | The maker states PCI DSS Level 1 and SOC 2 Type II certification, HITRUST r2 certification, HIPAA support with BAAs, and GDPR/CCPA controls. | TCN lists PCI, SOC 2, HIPAA, and ISO 27001 among its global compliance standards. |
| Founded | 2014 | 1999 |
| Integrations | The maker lists integrations including Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. | TCN says its Operator platform integrates with leading CRM systems and APIs; the site lists Salesforce and Zendesk integrations. |
| Intended users | The company describes its platform as serving contact centers across healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofits, and telephone answering services. | TCN presents Workforce Management for contact centres that need to plan staffing, control labour costs, and manage agent schedules. |
| Purpose | Workforce management for contact centers combines AI-driven forecasting, intraday schedule adjustments, skills-based scheduling, real-time adherence, and agent coaching. | TCN Workforce Management helps contact centres schedule agents and use historical trends to improve productivity and efficiency. |
| Scheduling | Scheduling supports skills and priority rules, fairness and break compliance, and what-if analysis for PTO, trades, and shift changes. | The product brief describes visual schedules with breaks, skill coverage, weekly and daily views, custom activity rules, and weekly or ad-hoc calendar events. |
| Support | The product page links to a SingleComm Jira Service Management customer support portal. | TCN offers 24/7 training and support at no cost, including dedicated account management and implementation assistance. |
Plans
SingleComm Workforce
- Starting price$49 a month
- SingleComm Workforce ManagementPriced on request
TCN Workforce Management
- Custom pay-per-use pricingPriced on request
In their own words
SingleComm Workforce
SingleComm Workforce is a cloud workforce-management platform for contact centers, delivered through a browser; its agent desktop requires no softphone. Forecasting uses interaction history, seasonality, and campaign calendars to estimate demand ranges and interval confidence for calls, chat, SMS, and email. Scheduling handles skills, priorities, fairness, and break-compliance rules, with what-if analysis for PTO approvals, trades, and shift swaps. Supervisors can compare volume with forecasts, receive automatic adjustment recommendations, and extend or release shifts with one click. Adherence follows interaction state and includes a coaching queue plus an agent self-service view. The product page says automated quality assurance scores 100% of calls and can create coaching assignments and scorecards with trend history. Integrations include Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. Event streaming supports Snowflake, BigQuery, and Redshift, with BI connectors for Looker, Tableau, and Power BI. SingleComm lists TLS 1.3, AES-256, SSO, SCIM, MFA, and configurable retention.
TCN Workforce Management
TCN Workforce Management helps contact centres forecast demand and schedule agents across voice, chat, email, and SMS. It analyzes historical data to estimate future contact volumes and support staffing and skill decisions. Managers can create unlimited forecasts, choose source data, and adjust efficiency measurements. Visual schedules show breaks, skill coverage, daily and weekly views, custom activity rules, and weekly or ad-hoc events. Agents can manage shift bids, requests, and swaps themselves. Graphical real-time updates compare forecasts with outcomes and display staffing, service levels, and schedule adherence. The product supports demand, volume, omnichannel, and intraday forecasting, plus skills-based scheduling. It is available on the web and through an API, with Salesforce and Zendesk listed as integrations through TCN's Operator platform. Pricing is pay-per-use and available on request, with no monthly minimums, licenses, or long-term contracts. There is no free plan.