SlaMetric vs SuperOps

SlaMetric is a web-based SaaS platform for medium-sized companies managing service level agreements with providers. It stores provider contacts and history, alongside service inventories and contracts that can include security, disaster recovery, penalty, and legal clauses. Its metric catalog spans 19 categories and more than 150 predefined types, including availability and performance.

The platform calculates compliance, identifies breaches, works out service credits, and provides threshold alerts. The Free Plan includes manual measurement entry, calculations, breach alerts, service-credit calculations, PDF SLA annexes, and basic reports and dashboards. The maker describes multi-tenant data isolation, role-based access control, row-level security, and encrypted data. The Advanced Plan is marked Coming Soon and lists automated metric collection, OpenTelemetry and API integrations, a provider portal, digital signatures, analytics and AI insights, an SLA Telemetry dashboard, and priority support. A free plan and free trial are available; neither plan has a listed price.

SuperOps is an endpoint management platform for IT teams that manage AI agents carrying out workflows within IT-set guardrails. It serves in-house IT teams and managed service providers (MSPs). Its Prime plan combines unified endpoint management for Windows, Mac, and Linux with patch management, compliance, and network monitoring and alerting. The MSP product brings PSA and RMM together with service desk, contract management, automation, project management, and IT documentation; Prime Plus adds mobile device management for Apple and Android. The marketplace lists integrations such as TeamViewer, Microsoft Intune, Okta, QuickBooks, Slack, and Microsoft Teams. SuperOps lists AES-256 encryption at rest, HTTPS in transit, role-based access, two-factor authentication, and IP whitelisting, and states that it follows SOC II Type 2, GDPR, ISO 27001, and HIPAA requirements. The website lists a paid starting price of $79/mo (annual), with a free trial and no free plan. Separately, Prime is listed at $1.50/month, with a 100-endpoint minimum; Prime Plus is $2.50/month as a limited-time early bird offer, with a 150-endpoint minimum.