Sleekplan vs Userback
Sleekplan
sleekplan.comUserback
userback.ioSide by side
| Figure | Sleekplan | Userback |
|---|---|---|
| Price from | $13/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Customer Feedback Software | 8.8 (#5) | 8.1 (#24) |
| Spec score · User Feedback Tools | 8.9 (#5) | 8.2 (#10) |
| Founded | 2020 | 2016 |
| Integrations | The product lists twelve native integrations plus more than 6,000 apps through Zapier, including Intercom, Slack, GitHub, Jira, ClickUp, Linear, Azure DevOps, WordPress, Chrome and Cloudflare. | Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. |
| Support | The pricing comparison lists email and live-chat support, and the Enterprise plan adds custom contracts and multi-workspace organization support. | Enterprise includes priority support with a dedicated Slack channel, and the pricing FAQ says users can schedule a demo or contact Userback by email or website chat. |
| Surveys | NPS and surveys target users at relevant moments, with sentiment scoring connected to product boards. | Users can run targeted in-app surveys and NPS prompts to measure sentiment and product changes. |
Plans
Sleekplan
- IndieFree
- Starter$13 a month
- Business$38 a month
- EnterprisePriced on request
Userback
- Free ForeverFree
- Team$29 a month
- Business$79 a month
- Business Plus$159 a month
- EnterprisePriced on request
In their own words
Userback
Userback helps product teams collect and organize user feedback and act on it. Its in-app widget can capture annotated screenshots, video recordings, and console logs, while session replay shows what users did before reporting a bug. Teams can run targeted surveys and NPS prompts. The Feature Portal lets users submit ideas, vote, comment, and follow a public roadmap. AI features can categorize feedback, surface similar issues, and detect recurring themes and sentiment. Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. A Chrome, Firefox, and Edge browser extension captures feedback from websites without requiring code on the target site; a Mobile SDK supports native iOS and Android feedback. The free plan allows unlimited feedback collection, but feedback remains available in the account for only seven days. Team costs $29.00 per month billed annually, or $39 billed monthly. Business and higher tiers include further features such as session replay, AI features, and mobile SDK access.