Smart Service vs WEX FSM
Smart Service
smartservice.comWEX FSM
wexfsm.comSide by side
| Figure | Smart Service | WEX FSM |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Field Service Management Software | 8.8 (#10) | 7.8 (#59) |
| Company history | The company timeline says My Service Depot began in 1992, Smart Service Enterprise launched in 2001, iFleet in 2010 and Smart Service Cloud in 2019. | The company says Payzer was acquired by WEX in late 2023 after more than a decade serving the trades. |
| Founded | 1992 | 2012 |
| Free plan | No | Yes |
| Headquarters | Dublin, Ohio, United States | Portland, Maine, United States |
| Scheduling and dispatch | The platform provides drag-and-drop scheduling, recurring scheduling, automated dispatching, routing and crew scheduling. | Features include drag-and-drop scheduling, dispatch groups, coverage zones, GIS maps, and technician navigation. |
Plans
Smart Service
- Standard SubscriptionPrice not published
- Enterprise SubscriptionPrice not published
- Purchase OptionPrice not published
- Standard Subscription (Cloud or Desktop)$129.99 a month
WEX FSM
- FreeFree
- EnterprisePriced on request
- Payment OptionsPriced on request
- UnlimitedPriced on request
In their own words
Smart Service
Smart Service has no write-up on Specifiction yet; its figures are above.
WEX FSM
WEX FSM organizes contractor workflows from scheduling and dispatch through proposals, invoicing, and payments. It is presented for HVAC, plumbing, electrical, and roofing businesses, with Android, iOS, and web access. Scheduling tools include drag-and-drop planning, dispatch groups, coverage zones, GIS maps, and technician navigation. Customer records can hold service history, notes, attachments, contacts, and information for multiple locations. Technicians can create field proposals, compare replacement options, and include financing. Payment options include card processing, mobile card readers, online pay, mobile check imaging, ACH, and recurring payments; field teams can also work offline. QuickBooks Online and Desktop sync are listed, along with other integrations that may carry extra fees. The Free plan includes payment features. Payment Options is free when card and/or financing volume exceeds $25,000/mo, or costs $69/mo when volume is below that threshold. Support is available by chat, phone, or email weekdays, 8am–7pm EST. Onboarding includes data cleansing and loading, team onboarding, and training resources.