Smartsheet vs Turnella
Smartsheet
smartsheet.comTurnella
turnella.comSide by side
| Figure | Smartsheet | Turnella |
|---|---|---|
| Price from | $9/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 2 |
| Spec score · Capacity Planning Software | 8.4 (#5) | 7.9 (#18) |
| Data residency | Smartsheet Regions lets customers choose data storage locations including the US, EU, or Australia. | Signed-in planning data is stored in Supabase with the database hosted in Frankfurt, Germany. |
| Integrations | Smartsheet lists integrations including Jira, Power BI, Salesforce, SAP, ServiceNow, Tableau, Workday, Slack, Microsoft Teams, and Adobe Creative Cloud. | The maker says CSV exports from Genesys, Zendesk, Freshdesk, Five9, Twilio Flex and Intercom can be used when they contain suitable date and volume fields. |
| Limits | The system requirements page states a 500,000-cell sheet limit, a 50 MB imported-file limit, and a maximum of 20,000 rows and 400 columns for standard sheets. | Each workstream uses one channel type, so teams handling calls and email need a separate workstream for each. |
| Purpose | Smartsheet provides tools for teams to manage projects and build solutions of different sizes and complexity. | Turnella helps operations teams forecast workload, calculate staffing requirements, build schedules, and model labour costs. |
| Support | All plans include Help & Learning content, the Smartsheet Community, and web-based ticketing; premium support is included with Advanced Work Management. | Support is offered through in-app help chat, documentation, free calculators and [email protected]. |
Plans
Smartsheet
- Pro$9 a month
- Business$19 a month
- EnterprisePriced on request
- Advanced Work ManagementPriced on request
In their own words
Smartsheet
Smartsheet provides tools for teams to manage projects and build solutions, from individual workflows to complex portfolios. Work views include grid, Gantt, calendar, table, board, and timeline, though timeline is included with Business and higher plans. Project capabilities include dashboards, reports, forms, formulas, workload tracking, and portfolios, with some features limited by plan. No-code workflows can be automated: Pro includes 250 automations per month, while Business and higher include unlimited automations. Built-in AI can generate formulas, analyze data, summarize content, and help build dashboards. Listed integrations include Jira, Power BI, Salesforce, SAP, ServiceNow, Tableau, Workday, Slack, Microsoft Teams, and Adobe Creative Cloud; connections to ChatGPT, Claude, Gemini, and Microsoft Copilot are described through the Smartsheet MCP Server. Security controls include role-based access, SSO, MFA, external collaboration controls, event reporting, and 24/7 incident monitoring. Plans are paid, with a 30-day trial. Pro costs $9 a month, billed at $9 per Member/month yearly or $12 monthly; Business costs $19 a month, billed at $19 yearly or $24 monthly.
Turnella
Turnella is browser-based workforce management software for operations teams planning staffing without a dedicated WFM department. It forecasts workload, calculates staffing requirements, builds schedules, and models labour costs. Supported channels include inbound voice, live chat, email or back-office work, and 24/7 voice, with a separate staffing model for each. Users can import historical data for interval demand forecasts and manually override intervals. Scheduling includes shift templates, named agent assignments, availability and time-off rules, with Excel or calendar export. CSV imports work with systems such as Genesys, Zendesk, Freshdesk, Five9, Twilio Flex, and Intercom; the maker says sources containing date and volume columns also work. The Core Turnella plan costs nothing, with no credit card, trial period, or expiry. It runs in a browser and offers API access.