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Tech riderRev. 4 Oct 2026

Turnella

Ch 256.4of 54 Capacity Planning Software
  1. 1Runs onAPI, Web
  2. 2CostsFree plan
  3. 3Volume forecastingYes
  4. 4Forecast granularityinterval
  5. 5Skills-based schedulingYes
  6. 6Deployment modelcloud
6 lines stated Written from the maker's own pages: turnella.com
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Overview

Turnella is ranked #25 of 54 in capacity planning software on Specifiction. It runs on API, Web. There is a free plan.

Turnella plans and pricing

All plans
Core Turnella Free Free to use · no credit card · no trial period · no expiry turnella.com · 4 Oct 2026

Compared on capacity planning software

Free plan
Yesturnella.com
Volume forecasting
Yesturnella.com
Forecast granularity
intervalturnella.com
Skills-based scheduling
Yesturnella.com
Deployment model
cloudturnella.com

Facts

Purpose
Turnella helps operations teams forecast workload, calculate staffing requirements, build schedules, and model labour costs.turnella.com · 4 Oct 2026
Audience
The product is designed for operations managers, contact centre team leads, and resource planning analysts who need staffing plans without a dedicated WFM team.turnella.com · 4 Oct 2026
Channels
It supports inbound voice, live chat, email or back-office work, and 24/7 voice, using a different staffing model for each channel.turnella.com · 4 Oct 2026
Forecasting
Users can import historical data and generate per-interval demand forecasts, with the option to override intervals manually.turnella.com · 4 Oct 2026
Scheduling
The schedule builder supports shift templates, named agent assignments, availability and time-off rules, and exports to Excel or calendar.turnella.com · 4 Oct 2026
Integrations
Turnella accepts CSV exports from systems such as Genesys, Zendesk, Freshdesk, Five9, Twilio Flex, and Intercom; the maker says any source with date and volume columns works.turnella.com · 4 Oct 2026
Security and privacy
The privacy policy says signed-in planning data is stored in a cloud database hosted in Frankfurt, Germany, and users can export or delete their data from their account.turnella.com · 4 Oct 2026
AI data handling
The maker says optional AI insights send aggregated planning metrics to Anthropic and do not send raw personal data, employee names, or contact records.turnella.com · 4 Oct 2026
Support
Turnella offers in-app help chat, documentation, free calculators, and email support at [email protected].turnella.com · 4 Oct 2026
Limits
Each workstream uses one channel type, so teams handling calls and email need a separate workstream for each.turnella.com · 4 Oct 2026
Pricing roadmap
Advanced AI narrative, team collaboration, and API access are described as paid-tier features, with pricing details to be published when that tier launches.turnella.com · 4 Oct 2026
No native installation
Turnella runs in a browser and the maker says it requires no installation.turnella.com · 4 Oct 2026

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Where it ranks on Specifiction

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