Microsoft Dynamics 365 Sales vs Turnella
Microsoft Dynamics 365 Sales
microsoft.comTurnella
turnella.comSide by side
| Figure | Microsoft Dynamics 365 Sales | Turnella |
|---|---|---|
| Price from | $4/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 11 | 2 |
| Spec score · Capacity Planning Software | 8.8 (#3) | 7.9 (#18) |
| Audience | Microsoft identifies sales leaders and executives, sales representatives and account managers, and sales operations and administrators as audiences for its sales agents. | The product is designed for operations managers, contact centre team leads, and resource planning analysts who need staffing plans without a dedicated WFM team. |
| Integrations | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. | The maker says CSV exports from Genesys, Zendesk, Freshdesk, Five9, Twilio Flex and Intercom can be used when they contain suitable date and volume fields. |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
Turnella
Turnella is browser-based workforce management software for operations teams planning staffing without a dedicated WFM department. It forecasts workload, calculates staffing requirements, builds schedules, and models labour costs. Supported channels include inbound voice, live chat, email or back-office work, and 24/7 voice, with a separate staffing model for each. Users can import historical data for interval demand forecasts and manually override intervals. Scheduling includes shift templates, named agent assignments, availability and time-off rules, with Excel or calendar export. CSV imports work with systems such as Genesys, Zendesk, Freshdesk, Five9, Twilio Flex, and Intercom; the maker says sources containing date and volume columns also work. The Core Turnella plan costs nothing, with no credit card, trial period, or expiry. It runs in a browser and offers API access.