Smartsupp vs tawk.to
Smartsupp
smartsupp.com
tawk.to
tawk.toSide by side
| Figure | Smartsupp | tawk.to |
|---|---|---|
| Price from | $16/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 6 | 7 |
| Spec score · Live chat software | 9.2 (#7) | 8.3 (#27) |
| Spec score · Conversational Support Software | 8.5 (#10) | 7.5 (#22) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | website+messaging |
| Founded | 2013 | 2013 |
| Free plan | Yes | Yes |
| Headquarters | Brno, Czechia | Las Vegas, Nevada, United States |
| Live agent chat | Yes | Yes |
| Paid from | 17 | 29 |
| Visitor tracking | The platform provides visitor histories, journeys, browsing history, and real-time visitor monitoring. | Yes |
Plans
Smartsupp
- FreeFree
- Solo$17 a month
- Plus$25 a month
- Expert$83 a month
- Ultimate$280 a month
- Mira AI Agent$16 a month
tawk.to
- HobbyFree
- Growth$29 a month
- Business$99 a month
- Enterprise$399 a month
- Whitelabel$29 a month
- Voice Agents$49 a month
- Data Enrichment$59 a month
In their own words
Smartsupp
Smartsupp combines live-agent chat, a website chatbot, and visitor tracking for customer conversations. Its listed channels include live chat, Facebook Messenger, WhatsApp, and connected email. The service runs on web, iOS, and Android; it also offers a mobile SDK and a business mobile app. Teams can group agents, assign roles, and track performance from one dashboard, while administrators can limit agent access to settings such as billing or chat-box design. Smartsupp lists more than 80 platform integrations. AI features include agents, reply assistance, MCP connections, and automation workflows. Mira can recommend products, answer common questions, and hand conversations to human agents. The free plan includes one operator, 25 conversations per month, one website, and 14-day history. Paid plans start at $17 a month billed annually. Paid customer service plans include a 14-day trial without a credit card; annual billing is offered with savings of up to 30%. Prices exclude VAT, calculated by billing country. Smartsupp is headquartered in Brno, Czechia, and says it serves more than 100,000 customers.
tawk.to
tawk.to combines website chat, live agent chat, visitor tracking, and a website chatbot. Its listed chat channels cover websites and messaging, and it runs on web, Windows, macOS, iOS, and Android. The free Hobby plan includes 100 monthly message credits, one AI chat agent, and 100 crawled web pages. Growth costs $29 a month and includes 1,000 monthly message credits, three AI chat agents, 500 crawled pages, and up to 1,000 API calls. Business costs $99 a month, with 5,000 message credits, five AI chat agents, 2,000 crawled pages, and 5,000 API calls. Enterprise costs $399 a month and lists 20,000 message credits, 10 AI chat agents, 10,000 crawled pages, and 10,000 API calls. Other options include Whitelabel at $29 a month per property, Voice Agents from $49 a month plus usage, and Data Enrichment from $59 a month, scaling with volume. The maker was founded in 2013 and is headquartered in Las Vegas, Nevada, United States.