SolarWinds Service Desk vs Vendifi
SolarWinds Service Desk
solarwinds.comVendifi
vendifi.ioSide by side
| Figure | SolarWinds Service Desk | Vendifi |
|---|---|---|
| Price from | $39/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 3 | 3 |
| Spec score · IT Vendor Management Software | 8.1 (#10) | 6.5 (#35) |
| Integrations | The integration directory lists more than 200 cloud applications and names Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier among its integrations. | Vendifi is accessible from Teams, SharePoint and Outlook, with SharePoint Online as its core system of record. |
| Intended users | SolarWinds presents Essentials for growing teams, Advanced for mature IT organizations, and Premier for teams seeking full customizability. | Vendifi is designed for risk, compliance, procurement, information security and business owners, especially in organisations governed through Microsoft 365. |
| Product | Service Desk is a cloud-based, AI-powered IT service management platform. | Vendifi is a third-party risk management platform on Microsoft 365 that links business processes, vendors, engagements, evidence, contracts, monitoring and risk decisions. |
Plans
SolarWinds Service Desk
- Essentials$39 a month
- Advanced$99 a month
- Premier$124 a month
Vendifi
- EnterprisePriced on request
- ProfessionalPriced on request
- StandardPriced on request
In their own words
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, AI-powered IT service management platform for incidents, assets, configuration data, and change processes. Incident handling includes assisted responses and live collaboration, with engagement through web, email, Teams, Slack, or the mobile app. Asset tools can scan a network, report connected devices, track on-premises and cloud assets, and help manage licenses. The CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis; change management includes documentation, approvals, history, and dependency visibility. Listed AI capabilities include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization. Its integration directory lists more than 200 cloud applications, including Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier. Plans are billed annually per technician: Essentials costs $39 a month, Advanced 99.00 USD, and Premier 124.00 USD; all list unlimited users. There is no free plan, but a 30-day trial is offered. IT asset management is an additional purchase with pricing available upon request.