SolarWinds Service Desk vs Xurrent Service Level Management
SolarWinds Service Desk
solarwinds.comXurrent Service Level Management
xurrent.comSide by side
| Figure | SolarWinds Service Desk | Xurrent Service Level Management |
|---|---|---|
| Price from | $39/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Sla Management | 8.0 (#8) | 7.0 (#12) |
| Spec score · IT SLA Management Software | 8.0 (#27) | 7.0 (#41) |
| Data protection | SolarWinds says Service Desk data is encrypted in transit and at rest using AES-256, with passwords stored as SHA2 hashes. | Xurrent provides GDPR capabilities and stores and processes customer data in an AWS processing region selected by the customer. |
| Founded | 1999 | 2010 |
| Integrations | The integration directory lists more than 200 cloud applications and names Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier among its integrations. | Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning. |
| Support | All plans include email and community support; Essentials lists real-time 24/7 live chat support, while Advanced adds chat, phone, and email support. | Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email. |
Plans
SolarWinds Service Desk
- Essentials$39 a month
- Advanced$99 a month
- Premier$124 a month
Xurrent Service Level Management
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
In their own words
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based, AI-powered IT service management platform for incidents, assets, configuration data, and change processes. Incident handling includes assisted responses and live collaboration, with engagement through web, email, Teams, Slack, or the mobile app. Asset tools can scan a network, report connected devices, track on-premises and cloud assets, and help manage licenses. The CMDB supports dependency mapping, asset-to-incident correlation, and change impact analysis; change management includes documentation, approvals, history, and dependency visibility. Listed AI capabilities include a generative AI sidekick, virtual agent, smart suggestions, sentiment analysis, and automatic categorization. Its integration directory lists more than 200 cloud applications, including Microsoft Teams, Slack, Jira, Okta, AWS, and Zapier. Plans are billed annually per technician: Essentials costs $39 a month, Advanced 99.00 USD, and Premier 124.00 USD; all list unlimited users. There is no free plan, but a 30-day trial is offered. IT asset management is an additional purchase with pricing available upon request.
Xurrent Service Level Management
Xurrent Service Level Management has no write-up on Specifiction yet; its figures are above.