Spoki vs Waji
Spoki
spoki.comWaji
waji.inSide by side
| Figure | Spoki | Waji |
|---|---|---|
| Price from | €39/mo | ₹1,499/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · WhatsApp Marketing Software | 8.9 (#10) | 7.5 (#35) |
| Automation | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. | No-code automation flows support abandoned carts, onboarding, reminders, and order updates. |
| Channels | Spoki describes its platform as connecting customers through WhatsApp, voice, SMS, and email. | The omnichannel inbox brings WhatsApp, Instagram, Facebook, and Telegram conversations together. |
| Headquarters | San Vito dei Normanni, Italy | Bengaluru, Karnataka, India |
| Product | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. | Waji describes itself as an all-in-one WhatsApp CRM for Indian and global small and midsize businesses. |
| Security and compliance | Spoki states that it is an Official Meta Tech Partner and GDPR compliant with EU data residency. | The site states ISO 27001-ready and India DPDP and GDPR compliant. |
| Support | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. | Starter includes email support, Growth includes priority chat support, and Enterprise includes 24/7 phone support. |
Plans
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.