Spoki vs Waptrix
Spoki
spoki.comWaptrix
waptrix.inSide by side
| Figure | Spoki | Waptrix |
|---|---|---|
| Price from | €39/mo | ₹1,999/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 1 |
| Spec score · WhatsApp Marketing Software | 8.9 (#10) | 7.3 (#43) |
| Automation | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. | Automation features include keyword triggers, auto-replies, and drip sequences. |
| Product | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. | Waptrix is a WhatsApp Business API platform for sending campaigns, managing conversations, automating responses, and tracking messages. |
| Support | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. | The contact page lists support by email and WhatsApp and gives office hours of Monday through Saturday, 10:00 AM to 7:00 PM IST. |
Plans
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.