Spoki vs WATI
Spoki
spoki.com
WATI
wati.ioSide by side
| Figure | Spoki | WATI |
|---|---|---|
| Price from | €39/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · WhatsApp Marketing Software | 8.9 (#10) | 6.5 (#56) |
| Spec score · Conversational Marketing Software | 8.6 (#5) | 6.3 (#31) |
| Headquarters | San Vito dei Normanni, Italy | Hong Kong SAR |
Plans
WATI
- Pay as you goPrice not published
- GrowthPrice not published
- ProPrice not published
- BusinessPrice not published
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.