Spoki vs Whaaty
Spoki
spoki.comWhaaty
whaaty.comSide by side
| Figure | Spoki | Whaaty |
|---|---|---|
| Price from | €39/mo | ₹799/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · WhatsApp Marketing Software | 8.9 (#10) | 7.7 (#27) |
| AI | Spoki says its AI analyzes intent, urgency, and sentiment and can decide whether to respond, escalate, or wait. | Built-in AI drafts replies in a brand voice, segments customers by behavior, and scores leads predictively. |
| Automation | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. | A drag-and-drop flow builder supports triggers, conditions, AI routing, and automated customer journeys. |
| Headquarters | San Vito dei Normanni, Italy | Noida, Uttar Pradesh, India |
| Integrations | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. | The FAQ names Shopify and HubSpot contact syncing, CSV uploads, and CRM connections through an API. |
| Product | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. | Whaaty is an AI-powered WhatsApp CRM for broadcasting, automation, customer engagement, and sales, built on the official WhatsApp Business API. |
| Support | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. | The site says a real human will reply to inquiries within a business day; the Business plan includes priority support with a 4-hour SLA. |
Plans
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.