Spoki vs Whapier
Spoki
spoki.com
Whapier
whapier.comSide by side
| Figure | Spoki | Whapier |
|---|---|---|
| Price from | €39/mo | €49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · WhatsApp Marketing Software | 8.9 (#10) | 7.5 (#37) |
| Automation | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. | Automation includes keyword replies, a visual flow builder with eleven business triggers, timed drip sequences, and an AI assistant grounded in the customer’s documents. |
| Headquarters | San Vito dei Normanni, Italy | Bucharest, Romania |
| Integrations | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. | Whapier lists native Shopify, Salesforce, and WooCommerce integrations, plus a REST API and outbound webhooks; Zapier and Make.com connect through webhook or HTTP modules. |
| Product | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. | Whapier is a WhatsApp Business platform on Meta’s official Cloud API with campaigns, a shared team inbox, automation, contacts, and cost reporting. |
| Security | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. | The privacy policy states that connections use TLS, passwords and API keys are stored as hashes, two-factor authentication is available, and production access is restricted to operating personnel. |
| Support | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. | The contact page says the team replies within one business day in the customer’s language; in-product ticket support is also available during business hours in English. |
Plans
Whapier
- Business Starter€49 a month
- Business Professional€79 a month
- Business Unlimited€109 a month
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.