Spoki vs WhatZCRM
Spoki
spoki.comWhatZCRM
whatzcrm.comSide by side
| Figure | Spoki | WhatZCRM |
|---|---|---|
| Price from | €39/mo | $15/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 4 |
| Spec score · WhatsApp Marketing Software | 8.9 (#10) | 7.6 (#31) |
| Automation | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. | The platform offers chatbots, automated follow-ups, scheduled messages, campaign automation, and lead qualification tools. |
| Integrations | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. | The integrations page lists Facebook Ads, Instagram Ads, Google Ads, Shopify, WooCommerce, Zapier, Pabbly Connect, Google Business, Razorpay, and Stripe. |
| Mobile access | Spoki is a browser-based web app accessible from desktop or mobile, and the company says there is no Spoki mobile app. | The mobile page says users can access WhatZCRM through a mobile app or mobile browser, with data synced to the desktop dashboard. |
| Product | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. | WhatZCRM describes itself as a WhatsApp-first CRM for managing conversations, capturing leads, running campaigns, and supporting customers from a unified dashboard. |
| Security | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. | The maker says integrations use OAuth authentication, webhook connections, and role-based access controls; its about page also claims end-to-end encryption and GDPR compliance. |
| Support | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. | The about page says the company has offices in Hyderabad, India, and New Jersey, USA, and provides 24/7 support. |
Plans
WhatZCRM
- Basic$15 a month
- Advanced$30 a month
- Premium$60 a month
- EnterprisePriced on request
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.