Spoki vs WIDERS
Spoki
spoki.comWIDERS
widers.netSide by side
| Figure | Spoki | WIDERS |
|---|---|---|
| Price from | €39/mo | $299/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · WhatsApp Marketing Software | 8.9 (#10) | 8.0 (#22) |
| AI agents | Spoki provides configurable AI agents for customer service, sales, marketing and voice conversations. | AI agents can answer from business knowledge, sell, create orders, book appointments, and hand conversations to staff. |
| Audience | Spoki says its platform serves businesses and is used by more than 4,500 businesses across over 120 countries. | WIDERS presents solutions for online stores, restaurants, healthcare, real estate, charities, professional services, and financial services. |
| Automation | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. | Automation supports greetings, FAQs, reminders, follow-ups, abandoned-cart recovery, and customer targeting. |
| Integrations | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. | The site names Salla, Zid, Odoo, Google Sheets, Zapier, API, and webhooks as integrations. |
| Product | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. | WIDERS is a Meta-approved WhatsApp Cloud API platform for managing customer conversations, AI, automation, and online stores. |
| Security | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. | WIDERS describes itself as a Meta-approved partner providing official WhatsApp Cloud API connections and says its platform protects customer data. |
| Support | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. | Plans include direct technical support around the clock; Business Pro adds AnyDesk support and Professional offers priority support. |
Plans
WIDERS
- Business299 SAR a month
- Professional699 SAR a month
- Business$299 a month
- Business Pro$499 a month
- Professional$699 a month
- EnterprisePriced on request
In their own words
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.