Sprig vs UserTesting
Sprig
sprig.com
UserTesting
usertesting.comSide by side
| Figure | Sprig | UserTesting |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Consumer Video Feedback Software | 7.6 (#10) | 7.5 (#13) |
| Spec score · AI User Research Tools | 7.3 (#25) | 7.3 (#26) |
| Spec score · User Experience Software | 7.4 (#25) | 7.4 (#26) |
| Spec score · UX Research Software | 7.3 (#26) | 7.3 (#27) |
| API | Sprig lists a Public API for sending user data from other sources and a Data Export API for analyzing and transforming study results. | The developer portal offers Results API v2 for QXscores, session data, videos, and transcripts, plus legacy API v1 endpoints. |
| Company | Sprig identifies itself as Sprig Technologies, Inc.; its About page lists San Francisco and New York offices and identifies Ryan Glasgow as founder and CEO. | UserTesting says it is headquartered in Bellevue, Washington, and has more than 3,000 customers, including 75 of the Fortune 100. |
| Headquarters | San Francisco, California, United States | Bellevue, Washington, United States |
| Integrations | Listed integrations include User Interviews, Claude, ChatGPT, Gemini, Copilot, Cursor, Dovetail, Notion, Slack, Zapier, Segment, Google Tag Manager, Mixpanel, Amplitude, Optimizely, and LaunchDarkly. | Listed integrations include Figma, FigJam, Jira, Jira Product Discovery, Slack, Microsoft Teams, Miro, Canva, Qualtrics, Contentsquare, and FullStory. |
| Product | Sprig is an enterprise survey and research platform powered by agents that help teams design studies, reach participants, and synthesize insights. | UserTesting is a video-first human insight platform that lets organizations gather feedback from real people on experiences and build customer empathy. |
| Security | Sprig’s Information Security Addendum states that it completed a SOC 2 Type 2 audit and will conduct annual audits during the agreement term. | The Trust Center lists SOC 2 Type 2, ISO 27001:2022, ISO 27701:2019, GDPR, CCPA, and UK Cyber Essentials 3.3. |
| Support | Enterprise onboarding and support are included, and the service agreement says support is provided consistent with industry standards and general business practices. | Ultimate offers optional Premier Support with 30-minute Power Sessions; Ultimate+ includes Premier Support+ with a dedicated consultant and 1-hour Power Sessions. |
Plans
UserTesting
- AdvancedPriced on request
- UltimatePriced on request
- Ultimate+Priced on request
In their own words
UserTesting
UserTesting is a video-first platform for collecting feedback from people on ideas, designs, prototypes, websites, apps, and campaigns at any stage before or after launch. Its AI analysis brings together video, text, and behavioral data to identify themes and patterns. Teams can recruit participants for moderated or unmoderated sessions, and test mobile apps on iOS and Android phones and tablets. The Advanced plan includes surveys, interaction and think-out-loud tests, and moderated Live Conversation sessions. Ultimate adds AI test creation and analysis, an Insights Hub, card sorting, tree testing, and custom audiences; Ultimate+ adds a Figma plugin, custom insights services, and Premier Support+. Listed integrations include Figma, Jira, Slack, Microsoft Teams, Miro, Canva, Qualtrics, Contentsquare, and FullStory. A Results API v2 provides access to QXscores, session data, videos, and transcripts, alongside legacy API v1 endpoints. UserTesting is paid, has no free plan, and offers a free trial. Pricing is customized by users, types, and features, so customers must request a quote.