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UserTesting

usertesting.com

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Spec score 7.3 #12 of 25 in Crowd Testing Tools

What it is

UserTesting is a video-first platform for collecting feedback from people on ideas, designs, prototypes, websites, apps, and campaigns at any stage before or after launch. Its AI analysis brings together video, text, and behavioral data to identify themes and patterns. Teams can recruit participants for moderated or unmoderated sessions, and test mobile apps on iOS and Android phones and tablets. The Advanced plan includes surveys, interaction and think-out-loud tests, and moderated Live Conversation sessions. Ultimate adds AI test creation and analysis, an Insights Hub, card sorting, tree testing, and custom audiences; Ultimate+ adds a Figma plugin, custom insights services, and Premier Support+. Listed integrations include Figma, Jira, Slack, Microsoft Teams, Miro, Canva, Qualtrics, Contentsquare, and FullStory. A Results API v2 provides access to QXscores, session data, videos, and transcripts, alongside legacy API v1 endpoints. UserTesting is paid, has no free plan, and offers a free trial. Pricing is customized by users, types, and features, so customers must request a quote.

Spec sheet

Product
UserTesting is a video-first human insight platform that lets organizations gather feedback from real people on experiences and build customer empathy.Read 8 Oct 2026 · usertesting.com
API
The developer portal offers Results API v2 for QXscores, session data, videos, and transcripts, plus legacy API v1 endpoints.Read 8 Oct 2026 · developer.usertesting.com
Integrations
Listed integrations include Figma, FigJam, Jira, Jira Product Discovery, Slack, Microsoft Teams, Miro, Canva, Qualtrics, Contentsquare, and FullStory.Read 8 Oct 2026 · usertesting.com
Security
The Trust Center lists SOC 2 Type 2, ISO 27001:2022, ISO 27701:2019, GDPR, CCPA, and UK Cyber Essentials 3.3.Read 8 Oct 2026 · trust.usertesting.com
Support
Ultimate offers optional Premier Support with 30-minute Power Sessions; Ultimate+ includes Premier Support+ with a dedicated consultant and 1-hour Power Sessions.Read 8 Oct 2026 · usertesting.com
Headquarters
Bellevue, Washington, United StatesRead 23 Sep 2026 · usertesting.com
Company
UserTesting says it is headquartered in Bellevue, Washington, and has more than 3,000 customers, including 75 of the Fortune 100.Read 8 Oct 2026 · usertesting.com
AI analysis
The platform uses AI-powered analysis to synthesize video, text, and behavioral data and surface themes, patterns, and insights.Read 8 Oct 2026 · usertesting.com
Free trial
The plans page says customers can request a trial to preview the platform before committing to an annual subscription, or run a test for free.Read 8 Oct 2026 · usertesting.com
Mobile app testing
Customers can test apps on iOS and Android smartphones and tablets.Read 8 Oct 2026 · help.usertesting.com
Participants
UserTesting says its participant network has more than 7 million authenticated participants across 34 countries.Read 8 Oct 2026 · usertesting.com
Pricing
Plan pricing is customizable and varies by number of users, types, and features; customers are directed to request a quote.Read 8 Oct 2026 · usertesting.com
Test formats
The Advanced plan includes surveys, interaction tests, think-out-loud tests, and moderated Live Conversation sessions.Read 8 Oct 2026 · usertesting.com
Use cases
Teams can gather feedback on ideas, designs, prototypes, websites, apps, and campaigns before, during, and after launch.Read 8 Oct 2026 · usertesting.com

Plans and prices

Advanced Priced on request Test-based or team-based plans · pricing by quote · unlimited users on test-based plans · core testing features Read 8 Oct 2026 · usertesting.com
Ultimate Priced on request Everything in Advanced · AI test creation and analysis · Insights Hub · card sorting and tree testing · custom audiences · Premier Support optional Read 8 Oct 2026 · usertesting.com
Ultimate+ Priced on request Everything in Ultimate · includes Team-based Unlimited plan · Figma plugin · custom insights services · Premier Support+ Read 8 Oct 2026 · usertesting.com

Every UserTesting plan and price →

Strong points and limits

Strong points

  • Supports moderated and unmoderated participant sessions.
  • Tests mobile apps on iOS and Android devices.
  • AI analysis synthesizes video, text, and behavioral data.
  • Results API v2 provides session data and transcripts.

Limits

  • No free plan is listed.
  • Pricing requires a quote.
  • Plan pricing varies by users, types, and features.

Who it suits

It suits teams seeking participant feedback on digital experiences throughout development and after launch. Organizations needing moderated or unmoderated research, mobile app testing, or integrations with design and work tools may find its listed capabilities relevant.

Verdict

UserTesting covers a range of participant research formats, from early prototypes to launched apps and campaigns. Buyers should account for quote-based pricing and the lack of a free plan.

Where Specifiction places it

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