Sprinklr Service vs Uniphore U-Assist
Sprinklr Service
sprinklr.comUniphore U-Assist
uniphore.comSide by side
| Figure | Sprinklr Service | Uniphore U-Assist |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Agent Assist Software | 7.4 (#10) | 6.7 (#18) |
| Founded | 2009 | 2008 |
| Headquarters | New York, New York, USA | Palo Alto, California, United States |
| Integrations | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. | The product page says it integrates with leading CCaaS platforms, CRM systems, and third-party tools; the brochure also describes connections to CRM and backend systems. |
| Purpose | Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels. | Real-Time Guidance Agent equips contact center agents with in-the-moment guidance, contextual knowledge, and automated after-call work. |
| Security certifications | Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI-DSS, and ISO 27001 certifications and FedRAMP authorization. | Uniphore states that it is ISO/IEC 27001:2022 certified, a Level 1 PCI DSS Service Provider, and SOC 2 Type II certified. |
| Support | Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. | Uniphore provides a customer Support Portal and lists Americas technical support by phone at +1 866 4741429 and by email. |
Plans
In their own words
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.
Uniphore U-Assist
Uniphore U-Assist Real-Time Guidance Agent is a web product for contact-center operations. Before calls, it can retrieve context from CRM records, previous interactions, and backend systems. During conversations, it surfaces enterprise-data answers, next-best actions, reminders, and sentiment cues such as frustration, confusion, or satisfaction. After calls, it creates configurable summaries and tags for intent, actions, and outcomes. A Manager Dashboard provides live transcription, real-time alerts, KPI and call-quality insights, and coaching opportunities. The product supports multiple channels, sentiment analysis, speech analytics, real-time monitoring, suggested replies, knowledge retrieval, and quality scorecards. Uniphore says it integrates with leading CCaaS platforms, CRM systems, and third-party tools. Pricing is on request, with a demo offered. Uniphore states that most customers are live within a few weeks with implementation specialists. It also states ISO/IEC 27001:2022, Level 1 PCI DSS Service Provider, and SOC 2 Type II certifications, with US or EEA data-location choices.