Startly vs SysAid
Startly
startly.com
SysAid
sysaid.comSide by side
| Figure | Startly | SysAid |
|---|---|---|
| Price from | $15/mo | $89/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 2 |
| Spec score · IT Change Management Software | 7.4 (#27) | 8.6 (#12) |
| Asset management | Asset management tracks hardware and software through their lifecycle, including assignments, licenses, inventory alerts, and assignment history. | SysAid includes asset management and describes discovery, inventory, and asset monitoring capabilities. |
| Change management | Change requests include impact and risk assessments, implementation and rollback plans, approvals, and an audit trail. | Change management supports templates, approvals, risk logging, CAB notifications and audit trails. |
| Headquarters | Blue Bell, Pennsylvania, United States | Airport City, Israel |
| Security | The maker says Startly uses end-to-end encryption, secure APIs, data isolation, and secure login and activity logs. | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. |
| Support | The modules page lists 24/7 contact with sales or support and offers support chat. | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. |
Plans
In their own words
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.