StepBeam vs UserGuiding
StepBeam
stepbeam.com
UserGuiding
userguiding.comSide by side
| Figure | StepBeam | UserGuiding |
|---|---|---|
| Price from | $10.33/mo | $14.50/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Customer Onboarding Software | 8.5 (#5) | 7.5 (#23) |
| Spec score · Onboarding Bots | 8.7 (#5) | 7.7 (#16) |
| Spec score · Product Adoption Software | 8.6 (#6) | 7.6 (#25) |
| Integrations | GetApp lists Zapier and Slack as StepBeam integrations. | Listed integrations include Amplitude, Salesforce, Intercom, Mixpanel, Segment, Slack, Google Analytics, Google Tag Manager, Woopra, and HubSpot. |
| Security | The privacy policy lists TLS encryption in transit, access controls, regular security reviews and secure development practices. | UserGuiding states it is SOC 2 Type 1 certified for security, confidentiality, and availability. |
| Support | GetApp lists email/help-desk, FAQs/forum and knowledge-base support, with documentation as a training option. | The pricing comparison lists email support for plans and live chat support for paid plans. |
Plans
StepBeam
- FreeFree
- Growth$124 a year
- Growth$124 a month
- Business$319 a year
- Business$319 a month
In their own words
StepBeam
StepBeam is a product adoption platform for building interactive in-app guidance and onboarding. Teams can create tooltips, modals, banners, hotspots, lightboxes and polls, then target them by role, plan, behavior, URL or custom attributes. Checklists and onboarding flows track progress and send reminders. In-app NPS surveys can be scheduled, with trend tracking and automated follow-ups; analytics include funnels, cohorts and feature adoption. AI translation supports more than 50 languages. Its gzipped SDK is smaller than 30KB and works with React, Vue, Angular or plain JavaScript. StepBeam provides a REST API and SDKs; requests use an API key and are limited to 1,000 per minute per key. It is available on web and through an API. There is a free plan and a 30-day trial; paid plans start at $124/mo (annual). The operator, QLTY Consulting AB, says it is GDPR-compliant, stores data in the EU and does not sell user information.
UserGuiding
UserGuiding has no write-up on Specifiction yet; its figures are above.