Stept vs Yellow.ai
Stept
stepped.ai
Yellow.ai
yellow.aiSide by side
| Figure | Stept | Yellow.ai |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 5 |
| Spec score · AI Customer Service Agents | 8.4 (#4) | 8.2 (#10) |
| Spec score · Chatbot Builders | 8.8 (#29) | 9.0 (#14) |
| AI bot generation | Yes | Yes |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Human handoff | Yes | Yes |
| Integrations | Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Knowledge base | Knowledge sources can be crawled, uploaded or synced, then re-indexed on a schedule with disappeared pages pruned. | Yes |
| Self-hosting | The self-hosted version is MIT-licensed, can use Postgres or SQLite, supports offline operation with a mock AI provider and has no seat caps. | The public documentation describes Studio and flows running on cloud.yellow.ai and does not document a self-hosted deployment option. |
Plans
Yellow.ai
- FreeFree
- EnterprisePrice not published
- EnterprisePriced on request
- FreemiumFree
- PremiumPriced on request
In their own words
Stept
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation. Its AI agent can read company documents, guide visitors through an interface, and act on a page after the visitor opts in. Teams can select a model, configure the agent’s persona, and decide which tools run automatically, require approval, or stay off. Sensitive actions can require human approval; password fields are excluded, and actions are capped per run. Knowledge sources can be crawled, uploaded, or synced, then re-indexed on a schedule. The shared inbox includes assignment, snoozing, tags, notes, SLAs, macros, and team collaboration. Channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget, and API. Self-hosting is MIT-licensed and supports Postgres or SQLite, offline operation with a mock AI provider, and unlimited seats. Stept Cloud is free during early access; the listed Cloud and Business prices are marked as upcoming.