Sugar Serve vs Vivantio
Sugar Serve
sugarcrm.comVivantio
vivantio.comSide by side
| Figure | Sugar Serve | Vivantio |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Help desk software | 8.5 (#25) | 9.0 (#12) |
| API access | Yes | Every price point includes full API access. |
| API documentation | Sugar publishes versioned Serve REST API, Sidecar and database-schema documentation, including 25.x and 26.x releases. | Official API resources include an API reference, wiki, tutorials, GitHub samples and ASP.NET MVC samples; the cited guide says samples were then available in .NET. |
| Documentation and support | Documentation includes application, administration, developer, portal, release-note and supported-platform guides, with support portals and knowledge-base resources. | The public help centre documents setup, permissions, tickets, assets, integrations, Teams bot configuration and other administration areas; GetApp lists phone, chat, email, knowledge-base and forum support. |
| Founded | 2004 | 2003 |
| Free plan | No | No |
| Headquarters | Cupertino, California, United States | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
| Integrations | Sugar supports native connectors and marketplace add-ons, with integrations for ERP and other back-office systems. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Praise: customization | TrustRadius reviewers highlighted adaptable designs, customizable messages, mood surveys, auto-responses and API-based modules. | Reviewers repeatedly praise the ability to tailor workflows, forms and processes to their organization. |
| Rating on Capterra | 5.0 out of 5 from 1 review | 4.3 out of 5 from 178 reviews |
| Rating on G2 | 4.5 out of 5 from 37 reviews | 4.3 out of 5 from 295 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 251 ratings | 4.2 out of 5 from 11 reviews |
| Rating on GetApp | 5.0 out of 5 from 1 review | 4.3 out of 5 from 178 reviews |
| Rating on Software Advice | 5.0 out of 5 from 1 review | 4.3 out of 5 from 178 reviews |
| Rating on TrustRadius | 9.0 out of 10 from 3 reviews | 7.4 out of 10 from 3 reviews |
Plans
Sugar Serve
- ServePrice not published
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
In their own words
Sugar Serve
Sugar Serve has no write-up on Specifiction yet; its figures are above.
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.