Sugar Serve vs Znuny
Sugar Serve
sugarcrm.com
Znuny
znuny.orgSide by side
| Figure | Sugar Serve | Znuny |
|---|---|---|
| Price from | — | $374.92/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 7 |
| Spec score · Help desk software | 8.5 (#25) | 9.1 (#7) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2004 | 2013 |
| Free plan | No | Yes |
| Headquarters | Cupertino, California, United States | Berlin, Germany |
| Help center | Yes | Yes |
| Integrations | Sugar supports native connectors and marketplace add-ons, with integrations for ERP and other back-office systems. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
Sugar Serve
- ServePrice not published
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Sugar Serve
Sugar Serve has no write-up on Specifiction yet; its figures are above.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.