Superchat vs SwarmReply
Superchat
superchat.comSwarmReply
swarmreply.comSide by side
| Figure | Superchat | SwarmReply |
|---|---|---|
| Price from | €89/mo | $79/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 8 |
| Spec score · Review Management Software | 9.3 (#2) | 8.0 (#71) |
| API | Superchat exposes a unified REST API for WhatsApp, Instagram, SMS, email and other connected channels. | SwarmReply provides an API key for custom integrations and programmatic review requests or data access. |
| Free plan | Yes | No |
| Integrations | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. | Listed integrations include Jobber, Square, HubSpot, Shopify, Mindbody, Calendly, Acuity, Stripe, and Zapier. |
| Request channels | multichannel | email_and_sms |
| Review sources | Google,ProvenExpert,Trustpilot,and custom links | Google,Yelp,Facebook |
| Support | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. | Priority support is listed for the agencies and multi-location offering. |
Plans
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
SwarmReply
- Standard, locations 1–2$99 a month
- Standard, locations 3–25$89 a month
- Standard, locations 26–99$79 a month
- Agencies and multi-locationPrice not published
- Standard — locations 26–99$79 a month
- Standard — locations 3–25$89 a month
- Standard — locations 1–2$99 a month
- Agencies & multi-locationPriced on request
In their own words
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.
SwarmReply
SwarmReply has no write-up on Specifiction yet; its figures are above.