SuperOps vs Vivantio

SuperOps is an endpoint management platform for IT teams that manage AI agents carrying out workflows within IT-set guardrails. It serves in-house IT teams and managed service providers (MSPs). Its Prime plan combines unified endpoint management for Windows, Mac, and Linux with patch management, compliance, and network monitoring and alerting. The MSP product brings PSA and RMM together with service desk, contract management, automation, project management, and IT documentation; Prime Plus adds mobile device management for Apple and Android. The marketplace lists integrations such as TeamViewer, Microsoft Intune, Okta, QuickBooks, Slack, and Microsoft Teams. SuperOps lists AES-256 encryption at rest, HTTPS in transit, role-based access, two-factor authentication, and IP whitelisting, and states that it follows SOC II Type 2, GDPR, ISO 27001, and HIPAA requirements. The website lists a paid starting price of $79/mo (annual), with a free trial and no free plan. Separately, Prime is listed at $1.50/month, with a 100-endpoint minimum; Prime Plus is $2.50/month as a limited-time early bird offer, with a 150-endpoint minimum.

Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.