SuperOps vs Xcellerate RMM

SuperOps is an endpoint management platform for IT teams that manage AI agents carrying out workflows within IT-set guardrails. It serves in-house IT teams and managed service providers (MSPs). Its Prime plan combines unified endpoint management for Windows, Mac, and Linux with patch management, compliance, and network monitoring and alerting. The MSP product brings PSA and RMM together with service desk, contract management, automation, project management, and IT documentation; Prime Plus adds mobile device management for Apple and Android. The marketplace lists integrations such as TeamViewer, Microsoft Intune, Okta, QuickBooks, Slack, and Microsoft Teams. SuperOps lists AES-256 encryption at rest, HTTPS in transit, role-based access, two-factor authentication, and IP whitelisting, and states that it follows SOC II Type 2, GDPR, ISO 27001, and HIPAA requirements. The website lists a paid starting price of $79/mo (annual), with a free trial and no free plan. Separately, Prime is listed at $1.50/month, with a 100-endpoint minimum; Prime Plus is $2.50/month as a limited-time early bird offer, with a 150-endpoint minimum.

Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams. It monitors, manages, and secures Windows, macOS, and Linux endpoints, with self-hosted and cloud-hosted deployment options. Agents gather CPU, memory, disk, network, service, and event-log metrics, with alerts delivered by email, push notification, webhook, or PSA ticket.

Inventory covers hardware, software, database instances, scheduled tasks, certificates, and active listener ports. Patch controls include approvals, deferrals, and update rings; AppDeploy uses package managers such as winget and Chocolatey for fleet software delivery. Remote access includes RustDesk-based desktop access, background services, terminal, and file access. A network probe inventories network equipment and segments, with Active Directory or Samba AD, DNS, and DHCP integration. Community is free for self-hosted use, with unlimited devices and technicians. Cloud costs €1.25 per device per month, billed monthly, with the first 10 devices free forever; it includes hosting, backups, automatic updates, email support, and EU data residency.