SupportScreen vs Surfly
SupportScreen
supportscreen.com
Surfly
surfly.comSide by side
| Figure | SupportScreen | Surfly |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Video Customer Support Software | 7.1 (#22) | 8.2 (#10) |
| Purpose | SupportScreen provides full-screen co-browsing for customer support, with optional remote control of a customer's screen. | Surfly adds real-time universal co-browsing to websites, platforms, and apps so people can collaborate in a shared web session. |
| Security | The maker says data is encrypted at rest and hop-to-hop, video is never stored, and the service is hosted on AWS and compliant with GDPR and CCPA. | Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. |
Plans
In their own words
SupportScreen
SupportScreen has no write-up on Specifiction yet; its figures are above.
Surfly
Surfly adds real-time co-browsing to websites, platforms, and apps, letting participants collaborate in a shared web session. Participants join through a browser without installing plugins or downloading software. The collaboration tools include video calls, e-signatures, annotations, control switching, and masking for fields or page elements. Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, plus JavaScript and REST APIs, an embed API, and webhooks. Deployment options include public cloud, private cloud, and on-premise, with on-premise sessions running on the customer's infrastructure. Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. It describes itself as AICPA SOC compliant, ISO/IEC 27001 certified, and HIPAA compliant. A free plan allows five sessions per month; paid plans have unlimited sessions. A 14-day trial is available, but starting it involves a demo and help from Surfly's team. Social media sites including Twitter, Facebook, Instagram, and YouTube are restricted on the free plan and trial.