Surfly vs Univerx Co-browsing
Surfly
surfly.comUniverx Co-browsing
univerx.aiSide by side
| Figure | Surfly | Univerx Co-browsing |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Video Customer Support Software | 8.2 (#10) | 7.8 (#14) |
| Integrations | Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, along with JavaScript and REST APIs. | The pricing page includes integrations with an existing technology stack in every plan. |
| Security | Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. | The site says video calls and co-browsing sessions are encrypted, customer data is not stored unnecessarily, and the service complies with GDPR and SOC 2 standards. |
| Support | Existing customers can contact [email protected], and Surfly says it aims to respond to general contact requests within 48 hours. | Plans include dedicated support and onboarding, and the pricing page says its sales team responds to quote requests within 24 hours. |
| What it does | Surfly adds universal co-browsing and collaborative features to websites, platforms, and apps. | Univerx combines browser co-browsing, video calls and automation for sales and customer-support teams. |
Plans
Univerx Co-browsing
- CustomPriced on request
- Custom pricingPriced on request
In their own words
Surfly
Surfly adds real-time co-browsing to websites, platforms, and apps, letting participants collaborate in a shared web session. Participants join through a browser without installing plugins or downloading software. The collaboration tools include video calls, e-signatures, annotations, control switching, and masking for fields or page elements. Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, plus JavaScript and REST APIs, an embed API, and webhooks. Deployment options include public cloud, private cloud, and on-premise, with on-premise sessions running on the customer's infrastructure. Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. It describes itself as AICPA SOC compliant, ISO/IEC 27001 certified, and HIPAA compliant. A free plan allows five sessions per month; paid plans have unlimited sessions. A 14-day trial is available, but starting it involves a demo and help from Surfly's team. Social media sites including Twitter, Facebook, Instagram, and YouTube are restricted on the free plan and trial.
Univerx Co-browsing
Univerx Co-browsing has no write-up on Specifiction yet; its figures are above.