Surfly vs ViiBE
Surfly
surfly.com
ViiBE
viibe.coSide by side
| Figure | Surfly | ViiBE |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Video Customer Support Software | 8.2 (#10) | 7.0 (#24) |
| Integrations | Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, along with JavaScript and REST APIs. | The maker lists Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics as integrations. |
| Security | Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. | The maker says data transfer is encrypted in TLS and describes role-based access for managing teams and data visibility. |
| Supported devices | Surfly supports modern browsers on Windows, macOS, and Linux, and recommends Chrome on Android and Safari on iOS. | ViiBE says it can be accessed through a smartphone, tablet, or computer. |
Plans
In their own words
Surfly
Surfly adds real-time co-browsing to websites, platforms, and apps, letting participants collaborate in a shared web session. Participants join through a browser without installing plugins or downloading software. The collaboration tools include video calls, e-signatures, annotations, control switching, and masking for fields or page elements. Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, plus JavaScript and REST APIs, an embed API, and webhooks. Deployment options include public cloud, private cloud, and on-premise, with on-premise sessions running on the customer's infrastructure. Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. It describes itself as AICPA SOC compliant, ISO/IEC 27001 certified, and HIPAA compliant. A free plan allows five sessions per month; paid plans have unlimited sessions. A 14-day trial is available, but starting it involves a demo and help from Surfly's team. Social media sites including Twitter, Facebook, Instagram, and YouTube are restricted on the free plan and trial.