SymphonyAI IT Service Management vs TOPdesk
SymphonyAI IT Service Management
symphonyai.com
TOPdesk
topdesk.comSide by side
| Figure | SymphonyAI IT Service Management | TOPdesk |
|---|---|---|
| Price from | $89/mo | £51/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 3 |
| Spec score · Enterprise Service Management Software | 8.3 (#11) | 8.6 (#7) |
| Spec score · IT Problem Management Software | 8.3 (#16) | 8.6 (#11) |
| Spec score · IT Service Catalog Software | 8.3 (#11) | 8.5 (#9) |
| Spec score · IT SLA Management Software | 8.3 (#25) | 8.6 (#17) |
| Company size | LinkedIn lists SymphonyAI as privately held with 1,001–5,000 employees and headquarters in Palo Alto, California. | LinkedIn lists TOPdesk as privately held with 501–1,000 employees and 723 employee profiles. |
| Deployment | GetApp says Summit can run in SymphonyAI cloud or a customer's Microsoft Azure instance. | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. |
| Headquarters | Palo Alto, California, United States | Delft, Netherlands |
| Integrations | Integration Hub advertises 1,000-plus apps, 1,500-plus runbooks and more than 40 integrations/connectors out of the box. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating | 4.0 out of 5 from 1 rating |
| Rating on Capterra | 4.4 out of 5 from 27 reviews | 4.4 out of 5 from 111 reviews |
| Rating on G2 | 4.6 out of 5 from 68 reviews | 4.1 out of 5 from 30 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 1048 ratings | 4.4 out of 5 from 1,207 reviews |
| Rating on GetApp | 4.4 out of 5 from 27 reviews | 4.4 out of 5 from 111 reviews |
| Rating on Software Advice | 4.4 out of 5 from 27 reviews | 4.4 out of 5 from 111 reviews |
| Rating on TrustRadius | 9.4 out of 10 from 44 reviews and ratings | 8.4 out of 10 from 500 reviews |
| Security | The Security and Trust Center lists third-party compliance, certifications, and reports across SymphonyAI products, including ISO/IEC 27001, ISO/IEC 277001, SOC 2, CSA STAR, HIPAA, and GDPR. | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. |
| What it does | SymphonyAI Apex Aspen combines AI-powered IT service management and asset management on one platform. | TOPdesk is an IT, facilities and enterprise service-management platform for handling incidents, requests, assets and workflows. |
Plans
SymphonyAI IT Service Management
- Basic$89 a month
- SymphonyAI IT Service Management (Apex Aspen)Priced on request
In their own words
SymphonyAI IT Service Management
SymphonyAI IT Service Management is a web offering built on Apex Aspen, an AI-powered enterprise IT service management platform. Its Employee Support Agent handles Tier-1 requests from intake through resolution, including password resets, software provisioning, and access requests. The product page says native automation can automate up to 80% of service requests. Employees can contact IT through web, mobile app, email, SMS, virtual agents, Slack, Teams, or WhatsApp. A drag-and-drop no-code interface supports workflows and forms across ITSM modules. The Integration Hub connects REST API-enabled systems through built-in workflows and describes access to 1,000+ apps and 1,500+ runbooks. Real-time dashboards show KPIs, SLA compliance, ticket trends, and analyst performance. One instance can isolate data, workflows, and SLAs for multiple business units, geographies, or customers. Translation works online and offline. Security materials list ISO/IEC 27001, ISO/IEC 277001, SOC 2, CSA STAR, HIPAA, and GDPR. Pricing is on request; demos are available.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.