Synq vs TOPdesk
Synq
synq.church
TOPdesk
topdesk.comSide by side
| Figure | Synq | TOPdesk |
|---|---|---|
| Price from | $49/mo | £51/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Church Facility Management Software | 7.7 (#20) | 8.6 (#6) |
| Integrations | The maker says concierge migration can move records from Planning Center, Pushpay, Mailchimp, and other tools. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Mobile | Synq is currently a mobile-ready progressive web app that can be added to the home screen on iOS and Android; dedicated native apps are described as in active development. | TOPdesk Mobile is available through the web application and the App Store and Play Store. |
| Purpose | Synq describes itself as an all-in-one church management platform for SBC ministry leaders, with 23 integrated modules replacing 7–12 disconnected tools. | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. |
| Security | The security page lists encryption in transit and at rest, role-based access, an immutable audit log, SSO, and per-church data isolation. | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. |
Plans
In their own words
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.