SysAid vs WhatsUp Gold
SysAid
sysaid.com
WhatsUp Gold
progress.comSide by side
| Figure | SysAid | WhatsUp Gold |
|---|---|---|
| Price from | $89/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Enterprise IT Management Software | 8.6 (#10) | 7.5 (#18) |
| Deployment | SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. | The 2026 release supports Windows Server 2025 and Windows Server 2022, and its installer enables IIS where supported. |
| Founded | 2002 | 1981 |
| Headquarters | Airport City, Israel | Burlington, Massachusetts, United States |
| Security | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. | WhatsUp Gold 2026.0 introduces a Master Secret Key encryption mechanism, generated during installation or upgrade and unique to each server. |
| Support | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. | Technical support is available to customers with active maintenance and support services or subscriptions; the guide also describes business-hours phone support and optional 24x7x365 emergency support for business-critical issues. |
| System requirements | Cloud access supports the latest two versions of Chrome, Firefox, Safari and Edge; mobile support is iOS 15.1+ and Android 7.0+. | WhatsUp Gold requires Microsoft SQL Server and a Windows Server platform; Log Management requires a separately installed Elasticsearch instance. |
Plans
In their own words
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.
WhatsUp Gold
WhatsUp Gold has no write-up on Specifiction yet; its figures are above.