SysAid vs xAssets Software Asset Management
SysAid
sysaid.com
xAssets Software Asset Management
xassets.comSide by side
| Figure | SysAid | xAssets Software Asset Management |
|---|---|---|
| Price from | $89/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Software Asset Management Software | 8.5 (#4) | 7.3 (#20) |
| Deployment | SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. | xAssets SAM is available as a hosted service or on-premise in a customer data centre. |
| Integrations | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. | The page names SCCM, Tanium, ServiceNow, and Intune as integration sources for the license model; it says new integrations can be built during or after implementation. |
| Security | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. | The SAM page lists single sign-on, SCIM provisioning, row-level security, a full audit trail of data changes, database backups, and point-in-time restore. |
| Support | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. | The company says customers have access to trained product specialists and receive proactive, consultative support throughout the product lifecycle. |
Plans
xAssets Software Asset Management
- Enterprise Edition (xAssets SAM)Priced on request
In their own words
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.
xAssets Software Asset Management
xAssets Software Asset Management (xAssets SAM) helps organizations track software licensing and establish a defensible compliance position. Its temporal calculation engine records license, consumption, and grant events, allowing effective license positions to be reported for a selected point in time. Discovery and integrations run daily, license calculations monthly, and automated alerts flag compliance issues and renewal dates. An affinity model ranks possible license-to-consumption matches by factors such as department, location, cost centre, user, processor architecture, and core count. Supported metrics include per-user, per-computer, processor, core, concurrent-user, and subscription licensing. Agentless discovery covers Windows, VMware ESX, Linux, Unix, Apple Mac, IBM AIX, SNMP, and SSH equipment; an optional agent supports remote endpoints. Named integration sources include SCCM, Tanium, ServiceNow, and Intune, with additional integrations available to build during or after implementation. Organizations can use hosted or on-premise deployment. Pricing is on request; there is no free plan, but a free trial is available.