TAPIMaster vs Telair Click to Call CTI
TAPIMaster
tapimaster.euTelair Click to Call CTI
telair.netSide by side
| Figure | TAPIMaster | Telair Click to Call CTI |
|---|---|---|
| Price from | Free | $13/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 2 |
| Spec score · Computer Telephony Integration Software | 7.2 (#17) | 8.2 (#6) |
| Headquarters | Walsdorf, Germany | Toronto, Ontario, Canada |
| Purpose | TAPIMaster integrates telephony functions into a company’s software through its interfaces, on the client or server side. | Click to Call CTI turns phone numbers on web pages into clickable links that start calls. |
| Support | Non-customers using the free small-business version generally receive no support, including by email; installation and usage videos are available on the provider’s YouTube channel. | The Hosted PBX page says plans include a dedicated support team, while the support page lists email support, knowledge base access, and a dedicated Support Pod with all support plans. |
Plans
Telair Click to Call CTI
- Standard Plans$13 a month
- Plus Plans$27 a month
In their own words
TAPIMaster
TAPIMaster integrates telephony functions into company software through client-side or server-side interfaces. Its client/server product controls workplace phones connected to a central telephone system. A plugin can enable calls from employees’ programs and show notifications for incoming calls; interfaces may also support controls such as call forwarding and call pickup. Client interfaces place telephony functions in a program’s user interface, while server interfaces provide a central integration point. For web applications, the provider directs users to the TAPIMaster Server IP interface.
Tools include a line monitor for testing TAPI drivers and a TSP Emulator that installs a virtual telephone system on a PC. An executable TAPI driver can start programs or HTTP(S) calls through TAPI MakeCall, and TMConnect adds a Third Party TAPI interface to a phone system. The free small-business client/server plan costs nothing and is limited to four employees or one workstation, with at most four clients. It supports programming interfaces for one client and disables some server functions. Non-customers generally receive no support; installation and usage videos are available.
Telair Click to Call CTI
TELAIR Click to Call CTI turns phone numbers on web pages into links that initiate calls. After the user answers the call on a registered SIP device or through TELAIR Connect, the extension dials the selected number. During calls, it can match callers or contacts and display information in a web CRM; users can also add notes for incoming and outgoing calls directly in the CRM. Listed compatible CRMs include Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger. TELAIR provides extension download links for Chrome-based browsers and Microsoft Edge. Setup requires an address from TELAIR support and the user's Connect username and password. The installation guide associates the extension with Triton Series systems and Plus Tier subscriptions. Connect is available through a browser and desktop apps for Windows, Mac, and Linux, as well as iOS and Android apps. Hosted PBX Standard is $13 a month billed annually; Plus is $27 a month billed annually.