TeamViewer Frontline vs XMReality Remote Guidance
TeamViewer Frontline
teamviewer.com
XMReality Remote Guidance
xmreality.comSide by side
| Figure | TeamViewer Frontline | XMReality Remote Guidance |
|---|---|---|
| Price from | — | $35/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Remote Visual Support Software | 8.4 (#2) | 7.7 (#5) |
| Spec score · Extended Reality Software | 8.2 (#5) | 7.8 (#8) |
| Integrations | Frontline can integrate with backend systems such as PLM, WMS, and ERP, and its Command Center supports Active Directory integration. | Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations. |
| Intended users | The product page presents Frontline for industrial operations, including logistics, manufacturing, maintenance, training, and remote assistance. | The maker describes use cases including technical helpdesk support, inspections and audits, and remote training. |
| Purpose | Frontline connects workers to the information and procedures they need using augmented reality. | XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support. |
| Security | TeamViewer's ISO/IEC 27001:2022 certificate states that its information security management system covers the design, development, operation, and support of solutions including Frontline. | XMReality says its cloud infrastructure and processes comply with GDPR, are certified to ISO 27001, and encrypt data in transit and at rest. |
| Support | TeamViewer describes consultation, configuration, integration, deployment, robust operation, and dedicated support for Frontline customers. | The pricing page lists email support for Basic, priority email support for Professional, and phone and email support for Enterprise. |
Plans
XMReality Remote Guidance
- Basic$35 a month
- Professional$68 a month
- EnterprisePriced on request
In their own words
TeamViewer Frontline
TeamViewer Frontline is an augmented-reality platform that gives industrial workers visual information and procedures for tasks including logistics, assembly, inspection, maintenance, remote assistance, and training. Frontline Pick guides warehouse work such as order picking, inventory, and sequencing with visual cues, audio, and verification. Frontline Make provides step-by-step assembly instructions; Frontline Inspect supplies maintenance steps and checklists; and Frontline Upskill supports training with animated 3D equipment models. With Frontline Assist, remote experts can view a worker’s perspective and add live annotations and instructions. The browser-accessible Command Center manages devices, users, and workflows, monitors task progress, supports remote support, and produces PDF reports. It also handles user roles and access rights and records activity in audit logs. Frontline can connect to PLM, WMS, and ERP systems, with documented SAP and Microsoft Dynamics examples. It runs in the cloud or on premises, and Workplace runs on smart glasses and mobile devices including tablets. Pricing is available on request; prospective customers can request a free 14-day commercial trial of Frontline Assist.
XMReality Remote Guidance
XMReality Remote Guidance connects on-site workers and remote experts through video and augmented reality for visual guidance. With Hands Overlay, an expert can demonstrate instructions using their hands in real time. People receiving help can join through a link in a mobile browser without an account or software download. Calls support up to 20 participants depending on plan. Users can capture snapshots, video, notes and step-by-step instructions, then generate PDF reports. When bandwidth falls, the software adjusts video quality and can display a high-quality pause image to keep guidance visible. Integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier. Custom integration options include REST APIs, webhooks and embeddable UI components, with APIs available to Enterprise customers. The service supports Android, iOS, Linux, macOS, web and Windows. Basic costs $35 a month per user with annual billing, or 42 USD with monthly billing, and includes up to five users. A 14-day trial is listed; there is no free plan.