Telavox Phone System vs Zoom Phone
Telavox Phone System
telavox.com
Zoom Phone
zoom.comSide by side
| Figure | Telavox Phone System | Zoom Phone |
|---|---|---|
| Price from | £29/mo | $1.33/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 2 | 9 |
| Spec score · Business Phone Systems | 8.6 (#35) | 9.1 (#9) |
| Spec score · Telephony Software | 8.3 (#14) | 8.2 (#15) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call routing | The switchboard includes IVR menus, configurable call queues, callbacks, welcome messages, delayed response groups, and shared voicemail. | custom |
| Desktop and mobile apps | Yes | Yes |
| Integrations | The integration catalog includes Microsoft Teams, Salesforce, Zendesk, HubSpot, Microsoft 365, Google Workspace, and Microsoft Entra ID. | Zoom Phone lists integrations with Salesforce, Slack, Contact Center, Microsoft, and Google. |
| Support | The UK shop describes its AI Receptionist Pro plan as including 24/7 support. | Zoom Phone plans include 24x7 live chat and phone support. |
| Voicemail transcription | Yes | Yes |
Plans
Telavox Phone System
- Fixed Premium£29 a month
- Fixed MaxPriced on request
Zoom Phone
- Metered calling$10 a month
- Unlimited North America$15 a month
- Pro Global Select$20 a month
- US & CA Unlimited$16 a year
- US & CA Unlimited$18 a month
- Pro Plus$20.50 a year
- Pro Plus$24 a month
- Business Plus$24.50 a year
- Business Plus$29 a month
In their own words
Telavox Phone System
Telavox Phone System has no write-up on Specifiction yet; its figures are above.
Zoom Phone
Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet. Its connected communications offering supports calls, video, chat, SMS and fax, with desktop and mobile apps. Call management includes auto attendants, IVR, call queues, business-hours routing, recording and voicemail transcription. Plans include post-call summaries, voicemail prioritization and task extraction. You can port existing numbers or purchase new ones; a domestic number is included. Zoom lists integrations with Salesforce, Slack, Contact Center, Microsoft and Google, and APIs for adding phone capabilities to custom applications. Global PSTN coverage is listed in 49+ countries, with an option to bring your own carrier. Zoom states 99.999% uptime and lists E911 and failover options through Zoom Phone Local Survivability. Plan details list 256-bit authentication and media encryption support, FedRAMP Moderate compliance, and 24x7 live chat and phone support. Pricing starts at $10 per user per month for Metered calling. There is no free plan, though a free trial is available.