The Customer Factor vs WorkBee
The Customer Factor
thecustomerfactor.com
WorkBee
getworkbee.comSide by side
| Figure | The Customer Factor | WorkBee |
|---|---|---|
| Price from | $34.95/mo | £25/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Window Cleaning Software | 7.3 (#26) | 8.5 (#5) |
| Payments | The features page names Square, Stripe and Worldpay as integrated credit card processors and describes customer invoice-payment links. | Its native GoCardless integration can collect Direct Debit automatically when a stop is completed, and flags failed payments. |
| Purpose | The Customer Factor describes itself as a CRM designed to save time and reduce lost revenue through automated follow-up. | WorkBee is field service software for UK trades, including window cleaning businesses. |
| Security | The privacy policy says sensitive or credit information is encrypted using SSL and access to personal information is restricted; it also states the company does not use vulnerability scanning or PCI-standard scanning. | The maker says it uses TLS in transit, encryption at rest, row-level database security, role-based access controls, and regular security reviews. |
Plans
The Customer Factor
- Monthly$34.95 a month
- QuarterlyPriced on request
- Annual$449.50 a year
In their own words
The Customer Factor
The Customer Factor has no write-up on Specifiction yet; its figures are above.
WorkBee
WorkBee is field service software for UK trades, including window-cleaning businesses. Its rounds feature builds recurring routes, creates visits, orders stops, and supports weekly, fortnightly, four-weekly, monthly, or custom-day schedules for individual customers. Round reports show revenue per round, skipped-stop analysis, and payment success rates. A native GoCardless integration can collect Direct Debit when a stop is completed and flag failed payments. The Field app lets workers mark stops done or skipped, record a reason, and navigate to addresses by phone; it can capture jobs, photos, and signatures offline and sync when connectivity returns. Integrations listed for accounting and payments include Xero, QuickBooks, GoCardless, and Stripe. The Free plan is free, billed forever, with up to 10 jobs per month, one engineer, basic invoicing, and email support. Starter is £25 a month, Growth is £59 a month, and Pro is £119 a month. Paid plans begin with 30 days free, need no credit card, and can be cancelled anytime.