Thentia Cloud Complaints & Investigations vs Trimble Unity Permit

Thentia Cloud Complaints & Investigations is a web-based case-management system for occupational and non-occupational regulators. It centralizes work from public complaint submission through investigation and resolution in a licensee database. A public portal accepts complaints, while regulatory staff receive real-time notifications. Agencies can customize intake forms with a drag-and-drop editor, triage submissions, and create investigation records. Records can contain activities, dispositions, evidence, contacts, hearing details, outcomes, witness information, interview notes, judgments, and charges. Users can create public notices and publish them to the online database. Portals are described as usable from mobile, tablet, and browser-capable devices. Thentia says API-supported web applications can integrate with the platform. Authentication options include Google OpenID, Azure, Office 365, ADFS, and SAML2, with two-factor authentication available. Thentia states that the service is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant. Data protection includes AES-256 encryption at rest and TLS in transit, with hourly backups and a target uptime of at least 99.8%. Pricing is on request.

Trimble Unity Permit has no write-up on Specifiction yet; its figures are above.