TheySaid vs Userfeel

TheySaid is a web-based platform for collecting user and employee feedback through AI-moderated tests, interviews, forms, surveys, polls, and pulses. Its moderator can guide participants, ask follow-up questions, and adjust prompts as responses arrive. AI analytics summarize themes and recommendations, with conversational exploration of project insights. Results can include task-completion and time-on-task metrics, recurring issues, highlight clips, and prioritized recommendations. Teams can collect responses through links, email, website embeds, pop-ups, QR codes, or participant panels; the platform also supports two-way voice and conditional question logic. TheySaid says it supports more than 70 languages. The Free plan is free and includes five AI user tests and 50 AI surveys monthly, with one workspace and one active test; panel recruiting costs extra. Paid plans start at 49 USD per month. Plans are billed annually by default, with monthly billing available at 33% more. The platform runs on the web and provides API access.

Userfeel gives product teams and agencies tools for usability research, combining AI analysis with feedback from human testers. Researchers can run moderated or unmoderated tests, surveys, card sorts, and tree tests. They can recruit from a panel Userfeel says has over 1 million testers across more than 40 languages, or bring their own participants. Filters include country, language, age, gender, and role. Studies can cover desktop, mobile, tablet, and app contexts. AI tools provide session summaries, sentiment analysis, and recommendations tied to session evidence; voice transcription creates searchable, time-stamped transcripts. The free plan includes 3 credits per month and supports your own tester. Solo costs $3,000 a year; Team is $5,500 a year and Enterprise is $15,000 a year. Userfeel says data is stored in the European Union and reports compliance with ISO/IEC 27001:2022, SOC 2 Type 2, EU GDPR, UK GDPR, and the UK Data Protection Act 2018. Its support and development provider has access to servers and data for those purposes.