Tines vs Torq Case Management
Tines
tines.comTorq Case Management
torq.ioSide by side
| Figure | Tines | Torq Case Management |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Runbook Automation Software | 8.2 (#2) | 7.0 (#16) |
| Example integrations | The product page displays AWS CLI, Slack, Gmail, Microsoft Teams, Jira Software, VirusTotal, CrowdStrike, GitHub, and GitLab among popular products. | The integration directory includes CrowdStrike, Wiz, Google Cloud, Okta, Atlassian Jira, and ServiceNow. |
| Founded | Tines says its founders started building the company in 2018 after working as security operators. | 2020 |
| Headquarters | Tines lists European headquarters in Dublin and US headquarters in Boston. | Tel Aviv, Israel; Denver, Colorado, United States |
| Integrations | Tines says Stories can connect to any service that exposes an API, including internal tools and niche systems. | Torq lists over 400 out-of-the-box integrations and says it supports custom integrations, including webhook-triggered and OAuth integrations. |
| Intended users | Tines 3B is for builders across business teams, with Security and IT responsible for governing the work. | Torq presents Case Management as part of its AI SOC platform for security teams and SOC investigators handling security cases. |
Plans
Tines
- Free editionFree
- Business EditionPrice not published
- Enterprise EditionPrice not published
- Explore (Free edition)Free
- Paid editionsPriced on request
In their own words
Tines
Tines 3B is an AI-native platform for building, running and monitoring AI agents, apps and automated workflows. Builders can create processes with natural language, code, Git integration and branching, including conditional logic and webhook triggers. The platform supports connected LLM chat, AI skills and coding assistants such as Claude Code or Codex. Tines says it can connect to any API or Model Context Protocol service, rather than relying only on a fixed catalogue of integrations. Each workflow step runs in an isolated sandbox; connector credentials are supplied at runtime rather than exposed to builders or stored in code. Deployment options include self-hosted, on-premises and hybrid setups. Monitoring covers AI spend, access, duplicate work, workflow savings, frontend routes and package dependencies. The platform is intended for business-team builders, with Security and IT governing the work. Tines states it maintains SOC 2 Type II compliance and undergoes annual audits. Its Free edition costs nothing and permits three live workflows.
Torq Case Management
Torq Case Management gives security teams a shared workspace for handling cases from creation through resolution. Torq workflows can create, update, investigate, and resolve cases, with triggers for observable enrichment, severity changes, and state transitions. The Cases view filters backlogs by severity, category, assignee, and other criteria. Investigation evidence from autonomous triage can be attached to verified true positive cases, alongside summaries, timelines, and recommended next steps for shift handoffs. Custom quick actions support observable enrichment, investigation, cross-team communication, and threat remediation. Listed controls include saved views, SLA timers, access restrictions, reviews, runbooks, task assignment, dashboards, case linking, approval steps, and audit logs. Torq says cases are OCSF-compliant and extensible. More than 400 integrations are listed, with custom webhooks and OAuth options, plus synchronization with Jira and ServiceNow. The product is available through web and API as part of Torq’s AI SOC platform.