Togile CRM vs Vitally

Togile CRM manages contacts, deals, sales pipelines, and revenue signals, with AI features for scoring leads and guiding pipeline work. Its visual pipeline includes real-time lead scores on a 0–100 scale, next-action intelligence, and revenue forecasting. AI workflows can score and route leads, send messages, and update forecasts without human triggers. The platform also lists marketing automation, more than 100 native integrations, REST APIs, and webhooks. It is available on the web, iOS, and Android, with offline mode in the mobile apps. The Startup plan is free for up to five users and 10,000 records. Growth costs ₹36,000 per year for up to 15 users and 1,00,000 records; Business costs ₹11,999 per month for up to 100 users and 3,00,000 records. Those paid-plan prices are listed for clients in India. Enterprise has unlimited users, with price not listed. Togile says it is ISO 27001 certified and VAPT assessed, and describes AES-256 encryption at rest, TLS 1.3 in transit, role-based access, and immutable audit logs.

Vitally is an AI-powered Customer Success workspace combining customer data, teams, and customers in one platform. Its AI can summarize customer information, transcripts, notes, and tickets; produce follow-up tasks or replies; and answer questions about customers and meetings. Playbooks automate work such as assigning a Customer Success Manager or creating tasks. Customers can collaborate through shared Docs and success plans, complete tasks, and share insights. Dynamic health scores and dashboards surface KPIs, team performance, and Customer Success impact. Vitally lists more than 30 integrations, including Salesforce, HubSpot, Intercom, Slack, Stripe, and Snowflake. Its Analytics API accepts users, customers, and tracked events, while its MCP server can query data and take action through an LLM. Plans are positioned for one-to-many and PLG, hybrid, or one-to-one engagement models, and all include core features, unlimited automations and observer seats, single sign-on, the full integration library, and unlimited Docs. Prospective customers can try a dedicated sandbox with their own customer data and team. The paid web and API product has no free plan; pricing is on request.