TOPdesk vs Venminder
TOPdesk
topdesk.com
Venminder
venminder.comSide by side
| Figure | TOPdesk | Venminder |
|---|---|---|
| Price from | £51/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 2 |
| Spec score · Sla Management | 8.6 (#5) | 6.8 (#13) |
| Headquarters | Delft, Netherlands | Brentwood, Tennessee, United States |
| Integrations | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. | Venminder offers API and SSO integrations and lists pre-built integrations with RSA Archer Third-Party Risk Governance, SecurityScorecard and ArgosRisk AR Intelligence. |
| Purpose | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. | Venminder is an AI-powered platform for managing third-party risk programs and the vendor lifecycle. |
| Support | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. | Customer support and product training are unlimited, with support hours from 8am ET to 8pm ET Monday through Friday. |
Plans
In their own words
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.