TOPdesk vs WhatsUp Gold
TOPdesk
topdesk.com
WhatsUp Gold
progress.comSide by side
| Figure | TOPdesk | WhatsUp Gold |
|---|---|---|
| Price from | £51/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Enterprise IT Management Software | 8.6 (#11) | 7.5 (#18) |
| API | The product exposes APIs, OData endpoints and webhooks for custom integrations and automation. | WhatsUp Gold includes REST API performance monitors and supports REST API use. |
| Deployment | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. | The 2026 release supports Windows Server 2025 and Windows Server 2022, and its installer enables IIS where supported. |
| Founded | 1993 | 1981 |
| Headquarters | Delft, Netherlands | Burlington, Massachusetts, United States |
| Purpose | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. | WhatsUp Gold monitors availability and performance across networks, systems, applications and cloud environments. |
| Security | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. | WhatsUp Gold 2026.0 introduces a Master Secret Key encryption mechanism, generated during installation or upgrade and unique to each server. |
| Support | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. | Technical support is available to customers with active maintenance and support services or subscriptions; the guide also describes business-hours phone support and optional 24x7x365 emergency support for business-critical issues. |
| System requirements | The published on-premises requirements specify a 64-bit server platform and require consideration of the host virtualization supplier's requirements. | WhatsUp Gold requires Microsoft SQL Server and a Windows Server platform; Log Management requires a separately installed Elasticsearch instance. |
Plans
In their own words
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.
WhatsUp Gold
WhatsUp Gold has no write-up on Specifiction yet; its figures are above.